Return Policy

The following situations is required to make a refund or attend to claims regarding payments made on the platform:

  • * Deduction was made on payer's account but does not reflected on your Cofred account.


  • * More than one deduction was made on the payer's account for the same payment schedule transaction.


  • In the event that a transaction was CANCELLED by payer, no refund will be made by Cofred!.


  • Please follow the steps listed below to make a claim or request a refund as the case may apply:


  • * Send your request to our support team via email or any of our communication channel.


  • * Indicate your Cofred User ID when logging your compalin! In regards to how to report your complaint to us, please see section 20 of our Terms of Use for more details.